It is often thought that Japanese are kind, polite and don’t complain for a small reason. Surely people in Japan think that it is a virtue to be polite and considerate to others. Therefore, foreign tourists are deeply moved by the kind Japanese service in shops, restaurants and hotels.
しかし、
However, though Japanese behave kindly and politely to others, we don’t know whether they do so from their real intentions. Japanese think it is important to act politely. So if they feel angry and frustrated, they pretend to feel fine, and they often behave politely with others. This is the thing called “public attitude”.
For example, in the office, let’s say that a Japanese is asked suddenly to work overtime by his boss. The Japanese smiles and says “I will do my best.” He behaves as if he had a lot of motivation to work hard in front of his boss. But he calls his boss names in his mind, “Damn! Some overwork now? You should think about my situation!”. He hides his irritated real feelings and acts as if nothing happened. This is a Japanese special skill. So this boss doesn’t realize the fact that his subordinate hates overwork and he will ask the same thing to him again. In the end the subordinate stores up stress in his mind.
Japanese are often said that they tend to hold their stress a lot. I think the cause of the matter is here. Japanese live in a society where they can’t express their real intentions so much, as a result stress is accumulated in their mind. I think that as long as the idea that being polite is great exists in their mind, Japanese endure small unpleasant things and they interact with others with their public attitude. I heard a foreigner say “I’m afraid of Japanese because I don’t know the true thing they have in their mind.” As he said, Japan may be full of people with a dual personality.